We sell subscriptions for the use of our app. This page sets out exactly what happens to information when you use this website and the assistant on it. It is short because we keep very little, and we would rather tell you what we do keep than claim we keep nothing.
What we never ask for
- Your name, address, age, sex or occupation.
- An account. There are none, so there is no username or password to create.
- Payment details. Your bank pays our bank through Wise. Card numbers never reach us and are never stored.
- Your browsing history. We do not track where you came from or where you go next.
The assistant
The chat window is staffed by an automated assistant, and it says so on screen. When you type a message, that text is sent to an AI service to write a reply, and the exchange is saved in our database against a random session number so that a human can read it later and pick up where you left off. Nothing else about you is attached to it — no name, no account, no payment data.
Please do not type anything into the chat that you would not want saved.
Your email address
There are two ways we might end up with an email address, and both are your choice.
If you subscribe, we ask where to send the download links and activation instructions for the player. A throwaway address is fine. It is used to send that and nothing else.
If you ask a human to follow up, the assistant offers — and only saves an address when you deliberately click “Yes, email me”. It is used so someone can reply to you. It does not put you on a mailing list and it is never sold or passed to anyone for advertising.
You can ask us to delete the address at any time and we will.
Cookies and local storage
The assistant sets no cookies at all.
In your own browser it keeps two things: a random identifier in local storage, so a returning tab continues the same conversation, and a copy of the conversation in session storage, which disappears when you close the tab. Both are yours to clear whenever you like.
We do not run advertising, profiling or analytics trackers on this site.
Your IP address
To stop the chat being flooded by bots, we count messages sent from an address per day. That counter includes your IP address and the date. It is used for nothing else: it is not linked to your conversation, not used to identify you, and not used to build any kind of profile.
Who else sees any of this
- Our hosting provider serves the website and the assistant.
- The AI service processes the text of your messages in order to produce replies.
- Servers outside New Zealand. Both of those run on a global network, so your messages and the saved conversation may be processed and stored on servers overseas, including in the United States. Wherever they are held, this policy and the protections in it still apply.
- Nobody else. We do not sell data, and we do not share it for advertising.
- We would disclose information if the law required it, and tell you when we are allowed to.
How long we keep it
- Chat conversations: 30 days. Older transcripts are deleted automatically, so we do not sit on conversations indefinitely. If you want one removed sooner, ask and we will do it.
- Email addresses: until you ask to be removed.
- The daily message counters: they cover one day and are no longer used after it.
Your choices
Under the New Zealand Privacy Act 2020 you can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, and withdraw your consent to being contacted at any time. Email hello@biospassmaster.com or message us on WhatsApp and we will deal with it.
If you are not satisfied with our response you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes
If this policy changes we will update the date at the top of this page. We will not quietly widen what we collect.